BEEFING UP YOUR CUSTOMER SERVICE

“Equation: improved customer service + increased customer satisfaction + increased customer loyalty = an increase in profit” The point of entry for most customers is with your staff.  How does your staff treat people? Customer service can make or break your business. ...

SELF LIMITING BELIEFS

“People who believe they have the power to exercise some measure of control over their lives are healthier, more effective and more successful than those who lack faith in their ability to effect changes in their lives.” Albert Bandura  An article from Anthony Jennigs...